Management Trainee - Invoice to Cash (Collections)
Genpact
0 - 3 years
Chennai
Posted: 03/08/2025
Job Description
Responsibilities
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Develop and assess collection strategies to optimize the recovery of outstanding balances.
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Generate and analyze AR aging reports, prioritizing customer accounts based on collections strategies.
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Prepare and dispatch statements of accounts, collections notices, and dunning letters to customers via email.
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Contact customers for payment through phone and email, adhering to collections strategy.
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Escalate accounts within the customer's organization and internally as per collection strategy.
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Take necessary actions, including legal steps, to expedite resolution.
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Gather necessary information and prepare documents for settlement cases.
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Approve installment and settlement plans within the scope of authority.
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Track and follow up on customer payment promises related to settlements.
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Escalate accounts and take necessary actions for resolution, including legal steps.
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Prepare documentation/reports for governance meetings with Key Accounts Managers.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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