Responsibilities

·       Responsible for meeting own targets of assigned activities

·       Primary responsibility for monitoring accounts receivable balances; perform collection functions on assigned account; resolve customer issues related to non-payment; conduct payment negotiation. Escalates accounts, as necessary.

·       Works closely with Contracts, Credit, Billing, RECON, Database and Accounts Receivable areas to identify and resolve issues affecting timely account payment.

·       Maintain our Culture with a positive team environment. Assist peers as necessary or as directed by Manager or Director.

·       Collect customer payments in accordance with payment due dates. Communicate with customers in a positive and friendly manner.

·       Monitor and follow up on the status of TBDA’s/RMA’s/CSO’s/Reverse BNL’s           

·       Create and send manual invoice(s) electronically or overnight mail following our SOX protocol                           

·       Research Operational issues with field personnel                                        

·       Monitor accounts in the Escalation Protocol for payment or credit risk         

·       Work with Database/FIT to correct entry errors and correct invoice(s)