Management Trainee - Fraud Chargeback

Genpact

0 - 3 years

Gurugram

Posted: 24/03/2025

Job Description

Responsibilities

:
Good understanding of financial products like representment, Fraud, Disputes, Chargebacks, Pre-Arbitration etc. is required.
Managing the end-to-end process for US FI Chargeback and Disputes cycles.
Participating in all training and skill development workshops and seminars
Working closely with managers and supervisors to understand and learn about the decision-making processes
Experience with US market Chargeback and Disputes.
Assisting in the management of daily operations within various departments
Learning to develop and implement business strategies to achieve organizational goals
Identifying potential issues and areas of improvement in the organization
Contributing to the development of action plans to penetrate new markets
Completing all assigned tasks and projects within the specified timeline
Developing a good understanding of company policies, rules, and regulations
Assisting in managing resources effectively.
Share ideas with Management that positively influence the vision for the client by using their exposure to the team's technical or business areas, their understanding of industry trends, and fraud issues impacting the banking industry.
Communication and Presentations Skills: Should be able to communicate well with the clients and be able to present data post analysis
Problem Solving: Should be tactical and be able to solve day to day operations issues and should be able to understand Service Delivery metrics
Out of box thinking: Use initiative and demonstrate creativity in solving problems for Genpact customers
Provide focused feedback loops for investigators based on crisp performance and quality data.
Recruit top-quality investigators. Develop employees and their skill sets to expand the team capabilities and provide growth opportunities.
Responsible for achieving and exceeding the teams defined metrics through sustainable change or process improvement.

Minimum Qualifications

Any Graduate/Post Graduate with tenured experience in Banking industry in similar domain
Experience in managing multiple large back-office fraud & dispute operations teams
Ability to identify trends in disputes, frauds and ability to convert it into operational plans
Good storytelling skills. Must be very fluent in English, strong written, oral communication skills and able to manage user / vendor / customer.
Client connects and ability to nurture long term relationships
Operational excellence expertise in the form of black belts/ green belts or equivalent work experience
Excellent people management skills
Advanced working knowledge of MS Office (esp. MS Excel) suite of products skills and optional knowledge of SQL, SAS, etc.
Deep domain knowledge in fraud and disputes operations space
High energy, with passion for process proficiency and a drive to be a relentless advocate for the customer experience.
Analytical bent of mind with attention to detail
Excellent communication skills verbal and written
Deep knowledge and understanding of industry trends across multiple products and ability to effectively share the knowledge with team members
Ability to drive strong focus on delivery on SLAs and quality control
Client connects and ability to nurture long term relationships.

Preferred Qualifications/ Skills

Prior experience as a Team Leader in Dispute/Fraud/Claim Investigation domain.
Knowledge of networks that facilitate electronic funds transfers (EFT) and ATM transactions i.e. PULSE, MASTERCARD, VISA, NYCE, ACCEL & STAR.
Bachelors Degree Exceptional operational, managerial, analytical, and interpersonal skills.
Demonstrable operations experience that includes people management experience as well as experienced in the Fraud and Disputes or Financial risk management domain.
Experience in conducting one-on-one coaching and feedback sessions, team member grooming, interaction with the client on regular basis, etc.

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.