Management Trainee - Customs Documentation
Genpact
0 - 3 years
Bengaluru
Posted: 3/5/2025
Job Description
Responsibilities
Monitor team members and able to provide mentorship whenever needed
Manage the flow of day-to-day operations
Build reports to update the company on the team's progress
Rapport building with the internal & external stakeholder
Deal with any issues that arise during shift promptly and professionally, seeking advice from the duty manager where necessary
Ensure that the highest possible levels of customer service are delivered at all times
Assist the Manager as and when necessary to make the business run effectively and efficiently
Communicate clear instructions to team members
Minimum Qualifications
Graduation in any stream except B.Tech and Technical Graduation & Law
Meaningful experience in Insurance Operations with Customer Service backend operations for Group Disability or Employee Benefit or Worker Compensation products including Contract management and New Business and Proposal Support
Relevant experience in Team Handling/ people facing role. Proven track record for handling 15 to 20 resources and keeping an engaged workforce
Insurance knowledge and ability to understand and interpret Insurance terminology
Proficient with MS Excel, MS Word, MS PowerPoint
Preferred Qualifications
Good analytical and problem solving skills
Ability to communicate verbally and through emails/Phones with businesses
Proven ability to build effective working relationships with clients & internal stakeholders
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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