Management Trainee - Customer Service
Genpact
5 - 10 years
Ahmedabad
Posted: 3/5/2025
Job Description
Responsibilities
Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and challenges for the project
Ensure Adherence to daily SLAs
Leading, developing, and motivating Team Leaders/Front Line Managers to encourage agents to deliver best-in-class service across all stages of the customer journey
Anticipate and plan for new business. Device strategies to ensure the growth of program along with identifying and implementing process improvement that will maximize output and minimize cost
Developing strong working relationships with key internal and external stakeholders to achieve business objectives
Review financial information and adjust operational budgets to promote profitability
Manage Hiring and ensuring that the process always has appropriate levels of skilled resource
Monitor Quality metrics, provide insights & analysis and offer recommendations to the QA team
Create weekly/monthly review decks which covers executive summary, Highlights, Lowlights, RCA and effective action plans and present the same to the client and internal leadership
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
Services you might be interested in
One-Shot Campaign
Reach out to ideal employees in one shot!
The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).