Management Trainee - Critical Incident Management

End to end ownership of major incidents with potential or actual business, financial, regulatory or reputational impact.  

Drives restoration of impacted service while meeting the required service levels.  

Check Service Now que regularly and take care of tickets assigned to team. 

Publish notifications as well as regular updates for Senior leadership consumption 

Driving the efficiency and effectiveness of the incident management process. 

Ensuring that all IT teams follow the incident management process for every incident. 

Acts as overall in charge during a shift managing both application and infrastructure operational teams. Makes decisions on behalf of the group to mitigate risks and ensure business continuity.  

Monitoring the effectiveness of incident management and making recommendations for improvement. 

Keeps track of operational improvement areas and suggests process improvement base on case studies to Service Owners.  

Driving, developing, managing and maintaining the major incident process and associated procedures.