JOB DESCRIPTION

Develop and maintain daily, weekly and monthly operational analysis as it relates to volume, efficiencies, cycle time.

Report on operational metrics, conduct data and analysis, and present summary of findings in a clear, concise, convincing, and actionable format

Create and maintain daily operational scorecards to track and report on KPIs; assist in volume forecast and capacity planning as needed

Generate and distribute reports in accurate and timely manner

Develops MIS documentation to allow for smooth operations and easy system maintenance

Provide recommendations to update current MIS to improve reporting efficiency and consistency

Perform data analysis for generating reports on periodic basis

Provide strong reporting and analytical information support to management team

Analyze current business processes and make recommendations for improvements

Maintain thorough understanding of data and information resources

JOB REQUIREMENTS

To be considered for this position, applicants need to meet the following qualification criteria:

Graduate from any faculty

Analytical experience required

Strong ability to analyze raw data, draw conclusions, and develop actionable recommendations

Ability to handle multiple projects simultaneously

1-3 years of experience in the BPO industry preferred

Management Information System Executive