Managed Services Specialist

JOB PURPOSE

Role Summary:

Responsible for driving the pre-sales engagement for Managed Services across Data Centre, Cloud (public/private/hybrid), Security, and Network domains. This role focuses on understanding customer requirements, crafting tailored service solutions, preparing proposals, and supporting the sales team to win business. The Managed Services Pre-Sales Specialist acts as the bridge between technical delivery teams and enterprise customers, ensuring solutions are competitive, cost-effective, and aligned with business outcomes.

ROLE DESCRIPTION

Key Responsibilities:

• Customer Engagement & Requirement Gathering
• Engage with enterprise customers to understand their infrastructure, cloud, and managed services requirements.
• Conduct discovery workshops and translate business needs into technical and service solutions.
• Solution Design & Proposal Support
• Design managed services solutions covering infrastructure management, cloud operations, security services, backup/DR, SOC/NOC, and compliance frameworks .
• Prepare solution proposals, SOWs, RFP/RFI responses, and presentations in collaboration with solution architects and delivery teams.
• Map customer requirements to service catalog offerings , tailoring SLAs, KPIs, and pricing models.
• Pre-Sales Collaboration
• Partner with sales teams to position Managed Services offerings to enterprise and government clients.
• Conduct demos, PoCs, and presentations showcasing service capabilities (monitoring, automation, AIOps, FinOps, SOC, etc.).
• Work closely with OEMs/partners to integrate their capabilities into L&Ts service portfolio.
• Commercials & Pricing
• Work with finance and delivery teams to develop cost models, pricing structures, and business cases for managed services deals.
• Support negotiation with customers by highlighting value differentiation, compliance, and ROI.
• Governance & Handover
• Ensure smooth handover from pre-sales to delivery teams with well-defined transition plans.
• Provide inputs into service portfolio improvements based on market and customer feedback.

Experience & Educational Requirements

Qualifications and Experience

EDUCATIONAL QUALIFICATIONS: (degree, training, or certification required)

BE/B-Tech or equivalent with Computer Science or Electronics & Communication

RELEVANT EXPERIENCE: (no. of years of technical, functional, and/or leadership experience or specific exposure required)

• 1015 years of overall IT experience with at least 5+ years in solution architecture for managed services.
• Experience in designing managed services for multi-cloud and hybrid environments.
• Certification(s) preferred:
• ITIL Intermediate/Expert
• Cloud Solution Architect
• TOGAF or equivalent architecture framework
• ISO 20000/27001 awareness
• Strong track record of customer-facing solution presentations and winning managed services deals.

Key Skills & Competencies

• Strong knowledge of cloud platforms and data center technologies.
• Hands-on expertise with ITSM frameworks (ITIL, ISO 20000) and service delivery models.
• Familiarity with AIOps, observability, automation, FinOps, DevSecOps.
• Understanding of security & compliance frameworks relevant to regulated industries.
• Strong financial acumen: pricing models, TCO/ROI analysis, managed services cost structures.
• Excellent presentation, communication, and stakeholder management skills.
• Ability to balance technical depth with business outcome focus.