Managed Services Head is a very critical leadership role with accountability for overall delivery of Wipro services to our customers, leveraging capabilities FSC GBL.
Roles & Responsibilities:
You’d be responsible for managing large/growing account within APMEA. The role is for a Managed Services Head who can ensure seamless delivery of projects across Wipro Digital Cloud and Cloud Infrastructure Services.
- Responsible for Large Program Delivery - Project reviews, Continuous Improvements, People Management, Trainings and Upskilling initiatives
- Work closely with the customer stakeholders for strengthening relationship, seek feedback and actionize improvements, weekly , monthly and quarterly business reviews, identify new opportunities and lead account growth
- Govern SLAs to XLAs movement, Business SLAs
- GenAI adoption
- Contracts Risk Management
- Oversight of High Availability systems
- CxO Governance and leading Business Reviews - Should have ability to interface with Customer stake holders (CXO, SVP, Directors) and arrive at Problem Definition / Business Case.
- Would be instrumental in Delivery Led Growth by scoping new opportunities proactively
- Demand forecasting, planning and drive fulfilment with customer and internal stake holders
- Drive MSA & SOW discussions and compliance to contractual commitments, proactive proposals
- Identify and close early warnings on the projects to avoid any customer escalations
- Has good understanding of the delivery operational parameters and drive them to align with organization norms
- Build a supportive environment to increase employee satisfaction/motivation and minimize attrition in the delivery teams
- Ability to work in matrix & global environment with multiple stake holders including SMU and GBL
Qualifications:
You’d be responsible for managing large/growing account within APMEA. The role is for a Managed Services Head who can ensure seamless delivery of projects across Wipro Digital Cloud and Cloud Infrastructure Services.
- Responsible for Large Program Delivery - Project reviews, Continuous Improvements, People Management, Trainings and Upskilling initiatives
- Work closely with the customer stakeholders for strengthening relationship, seek feedback and actionize improvements, weekly , monthly and quarterly business reviews, identify new opportunities and lead account growth
- Govern SLAs to XLAs movement, Business SLAs
- GenAI adoption
- Contracts Risk Management
- Oversight of High Availability systems
- CxO Governance and leading Business Reviews - Should have ability to interface with Customer stake holders (CXO, SVP, Directors) and arrive at Problem Definition / Business Case.
- Would be instrumental in Delivery Led Growth by scoping new opportunities proactively
- Demand forecasting, planning and drive fulfilment with customer and internal stake holders
- Drive MSA & SOW discussions and compliance to contractual commitments, proactive proposals
- Identify and close early warnings on the projects to avoid any customer escalations
- Has good understanding of the delivery operational parameters and drive them to align with organization norms
- Build a supportive environment to increase employee satisfaction/motivation and minimize attrition in the delivery teams
- Ability to work in matrix & global environment with multiple stake holders including SMU and GBL