Managed Print service Resource should have minimum 6+ years of relevant experience on Print service including LRS, HP, GMPS Skills Required Print Configuration Management
Print Environment Monitoring
Print Environment Management Print Firmware Management
Print Driver Management
LRS VPSX Queue for Special Print Unmanaged Printers
LRS Portal Management
OEM & 3rd Party Coordination
Output management LRS Warranty Management
Label Printing Software Support Consumables Management Support Coordination
Incident & Service Request Management Global MPS Solution Label and Bulk printing Print font management
Secure Print Roles and responsibilities
Manage in-scope Backend Print Management Tool
Provide information about installed print queue names to customers
Provision unmanaged printers to Customer printer portal & enroll for print queue management
Conduct adequate testing and certification Provide Level 2 & 3 support
Provide Incident Resolution & Root Cause Analysis
Provide advice to Customer via Team lead on: Potential impact on enterprise architecture, infrastructure, business process, information requirements, specific applications
Potential impact on performance
Technical feasibility Report printing problems
Provide usage-based reporting
Provide technical assistance for Print Configuration Services
Develop and document detailed technical Specifications that define and support the build, test and deployment for Print Configurations
Review and approve standard Print Configuration Specifications
Implement and deploy Print Configuration for in-scope Hardware from a centralized management system

Managed Print Services

HCLTech

Job Description

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