Managed File Transfer Application Support Engineer

Managed File Transfer (MFT) Application Support Engineer:

The ideal candidate for this role will have operations, application support, and development experience across hybrid cloud and on-prem environments consisting of AWS, Linux, and Windows. The role will support an existing MFT application support team and bring development and SRE experience to help implement automation to improve efficiency and productivity across our services and applications while also decreasing manual error prone processes.

Task and Responsibilities:

• Provide 2nd line of application support across a large range of Enterprise File Transfer (GoAnywhere MFT), Observability(BigPanda), and Workload Scheduling Tools(Control-M).
• Own and drive incidents and problems to completion for our services and applications, including log analysis, engagement of vendor support, and team representation during major incident calls
• Participate in weekly on call rotation to provide 24x7 support
• Work closely and in partnership with various operational support teams, development teams, project managers, vendors, and internal clients

• Manage and monitor our tooling and servers performance and productivity
• Check, control, modify and apply security settings (following the principal of least privileges, document deviations) on operating system, services, and applications
• Support implementation of change requests related to our services and applications
• Installation of Linux and Windows operating system patches on a quarterly cycle
• Participate in DR exercises involving our services and applications
• Provided DevOps support in an operational role

Qualifications:

• Post Graduate / 5 or more years of Application Support Experience
• Logic based automations using APIs, MS Flows. Workflows, and RPA’s
• Stay up to date with industry trends
• ITIL foundation certification (preferred)

Competences and Behaviors:

• Highly self-motivated with the ability to identify areas of focus and tackle new challenges
• Must be able to communicate effectively and build solid relationships with individuals at all levels, in multiple geographies and business functions
• Strong oral, written, and presentation abilities - able to convey topics to different stakeholders
• Ability to work within a dynamic and fast paced international environment
• Ability to build rapport with other team members and relevant teams
• Drive innovation and best practice
• Strive for standardization and simplification in all aspects of work

Technical Skills:

Mandatory:

• Goanywhere Managed File Transfer (MFT)
• Alert Aggregation Tools - BigPanda
• Scripting Languages - Python, Perl, PowerShell, Bash Shell, Windows Batch, Ansible, Terraform
• Cloud Computing - AWS, Azure

Nice to have:

• Operating Systems - Linux, Windows
• Servicenow
• Cloud Based Monitoring / Capacity Management – DataDog
• Schedulers - BMC Control-M
• Event Monitoring Tools - BMC TrueSight, HP Operations Bridge Manager (OBM)
• Systems Monitoring Tools - Nagios, SCOM

Soft Skills Requirements:

• Collaboration & Customer Orientation
• Intercultural Sensitivity
• Value Orientation
• Ability to multi-task and handle multiple assignments simultaneously, while focusing on delivery quality
• Ability to use initiative when needed

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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