Major Incident Manager
Tata Consultancy Services
6 - 10 years
Chennai
Posted: 23/12/2025
Job Description
Greetings from Tata Consultancy Services!!
We are hiring for Major Incident Management! !
Experience: 6-10 years
Location: Chennai / Kolkata
Required Technical Skillset:
- Lead end-to-end management of High Severity (P1/P0) incidents to minimize business impact and meet committed SLAs.
- Act as the Incident Commander, coordinating efforts across technical towers Applications, Infrastructure, Cloud, Network, Database, and Security.
- Drive the Root Cause Analysis (RCA) process, ensuring accurate documentation, preventive actions, and closure within agreed timelines.
- Identify and implement opportunities to improve incident response efficiency, reduce MTTR, and enhance process maturity.
- Publish regular reports on major incident trends, RCA closures, and KPI performance. Participate in governance reviews and audits.
- Partner with Service Delivery Managers, Problem Management, and Change Management teams to strengthen service stability and resilience.
Date of Interview: 28-Nov-2025(Friday)
Mode of Interview: Virtual
TCS Eligibility Criteria:
- BE/B.Tech/MCA/M.Sc./MS with minimum 3 years of relevant IT-experience post Qualification.
- Only Full-Time courses would be considered.
- Candidates who have attended TCS interview in the last 1 month need not apply
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