Location: Bangalore
Experience: 6 to 10 years
Job Summary
Excellent understanding of ITIL process and ITIL certified-at least ITIL foundation. Higher the better (Intermediate, Expert)
-6+ years of experience in managing major incident management process, running major incidents situations. Exposure to all basic ITIL processes. Excellent understanding of CAPA-Corrective actions and preventive actions
-2+ years of experience in problem management. -Exposure to ITSM tools-preferably ServiceNow
-Coordinating people involved in the incident management process and ensuring process adherence
-Responding to reported service incidents, identifying the root cause, and initiating the incident management procedure
-Prioritizing incidents according to their urgency and impact on the business
-Training and mentoring others in the incident management process. -Driving and coordinating incident response activities and deciding on the best course of action
-Minimum of 5 to 7 years of experience in an Incident Management or problem management role
-Ability to work rotating shifts to support 24/7/365 organization