Major Incident Management Sunday Online Drive

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.

What we are looking for

Role: Major Incident Management

Experience Range: 4 to 8 Years

Location: Kolkata, Chennai

Interview Date: Sunday Online

Must Have:

24/7 End to End management of Enterprise wide P1 incidents

2. Coordinate and manage high impact potential P2 & P1 incidents

3. Perform initial RCA call post P1 for critical / high risk incident for incidents that root cause is still unknown

4. Support & Manage ACC MIM Hotline calls for major incident escalation.

5. Track and report P1 & P2 prevented incidents to ACC MIM Senior Management

Good to Have:

• Cloud basics
• Project Management basics

Essential:

• Review Emergency changes to prevent potential P1 or P2 incidents and coordinate with GCC/L4s for approvals
• Review and Manage incoming emails to ACC MIM email dl.
• Support & Manage ACC MIM Hotline calls for major incident escalations.
• Prepare and provide executive summary for daily meeting.
• Host and coordinate MIM shift turnover Call.
• Prepare and broadcast ACC MIM 12 hours daily turnover report
• Prepare and broadcast ACC MIM 12 hours interval Daily Status Report to Senior Management / stakeholders
• Assist to engage required support teams (GCC) for incidents that has minimal impact which doesnt come under ACC MIM scope.
• Oversight ACCs overall operations to proactively monitor any potential major incidents that might be brewing.
• Engage in Problem management RCA calls along with other stakeholders to share relevant artefacts, observations, and findings.

Minimum Qualification:

• 15 years of full-time education
• Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)