Major Incident Management Sunday Online Drive
Tata Consultancy Services
2 - 5 years
Chennai
Posted: 17/03/2026
Job Description
TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.
What we are looking for
Role: Major Incident Management
Experience Range: 4 to 8 Years
Location: Kolkata, Chennai
Interview Date: Sunday Online
Must Have:
24/7 End to End management of Enterprise wide P1 incidents
2. Coordinate and manage high impact potential P2 & P1 incidents
3. Perform initial RCA call post P1 for critical / high risk incident for incidents that root cause is still unknown
4. Support & Manage ACC MIM Hotline calls for major incident escalation.
5. Track and report P1 & P2 prevented incidents to ACC MIM Senior Management
Good to Have:
- Cloud basics
- Project Management basics
Essential:
- Review Emergency changes to prevent potential P1 or P2 incidents and coordinate with GCC/L4s for approvals
- Review and Manage incoming emails to ACC MIM email dl.
- Support & Manage ACC MIM Hotline calls for major incident escalations.
- Prepare and provide executive summary for daily meeting.
- Host and coordinate MIM shift turnover Call.
- Prepare and broadcast ACC MIM 12 hours daily turnover report
- Prepare and broadcast ACC MIM 12 hours interval Daily Status Report to Senior Management / stakeholders
- Assist to engage required support teams (GCC) for incidents that has minimal impact which doesnt come under ACC MIM scope.
- Oversight ACCs overall operations to proactively monitor any potential major incidents that might be brewing.
- Engage in Problem management RCA calls along with other stakeholders to share relevant artefacts, observations, and findings.
Minimum Qualification:
- 15 years of full-time education
- Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)
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