Major Incident Management | 4 to 6 years | Noida
Capgemini
2 - 5 years
Noida
Posted: 12/05/2025
Job Description
Job Description
The Major Incident Manager is responsible for the end-to-end management of all IT major incidents.Their role and responsibilities are extremely varied and include (amongst others):Leveraging technology to issue all communications and providing key stakeholder managementLeading; driving; facilitating and chairing all investigation activities; meetings; and conference callsForming collaborative action plans with specific actions; roles and deadlines; and ensuring these are completedMatrix management of people; processes and resources including third parties including resolving conflict to move forward to resolutionBeing accountable for resolving the outage via workaround or permanent fixEnsuring all administration and reports are maintained and up-to-date; including contacts information; technical diagrams; post major incident reviewsSupporting and nurturing process improvements and knowledge base improvements
Primary Skill
sMIMThe Major Incident Manager is responsible for the end-to-end management of all IT major incidents.Their role and responsibilities are extremely varied and include (amongst others):Leveraging technology to issue all communications and providing key stakeholder managementSecondary SkillsCMDBLeading; driving; facilitating and chairing all investigation activities; meetings; and conference callsForming collaborative action plans with specific actions; roles and deadlines; and ensuring these are completedMatrix management of people; processes and resources including third parties including resolving conflict to move forward to resolutionCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
About Company
Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.
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