Major incident management (System Engineer/System Administrator/Consultant/Lead)
Capgemini
5 - 10 years
Bengaluru, Mumbai, Pune
Posted: 23/06/2025
Job Description
Job Description
4+ years experience as Major incident managerManage and coordinate the resolution of high-priority (P1/P2) incidents across multiple teams.Act as the primary point of contact during major incidents, ensuring timely communication to stakeholders.Drive incident bridge calls, ensuring technical teams are aligned and actions are tracked.Ensure accurate and timely incident documentation, including timelines and impact analysis.Collaborate with Problem Management for root cause analysis and post-incident reviews.Maintain incident logs and reports in ITSM tools (e.g., ServiceNow, BMC Remedy).Ensure adherence to SLAs and escalation procedures.Primary skillsStrong understanding of ITIL Incident and Major Incident Management processes.Experience managing high-severity incidents in enterprise environments.Excellent communication, coordination, and crisis management skills.Familiarity with ITSM tools and monitoring platforms.Secondary skillsITIL v4 FoundationIncident Management or Crisis Management trainingCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
About Company
Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.
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