Dear Candidate,
We are Organizing a walk-in Drive at Bangalore Location on 14-Jun-2025. Please find details below:
Role: Major Incident Management
Exp: 7 to 20 years
Location: Bangalore
Venue: TCS - Brigade Bhuwalka Icon
Address- 1, Whitefield Main Rd, Pattandur Agrahara, Whitefield, Bengaluru, Karnataka 560067
JD:
● High-level ownership of the technical service restoration plan across all Vendor delivered IT services and the product involved in major incidents
● Aim is to reduce restoration time and escalation to product owners for P1 incidents
● Communication via various means including chat, email & reporting
● Coordination of technical restoration actions and plans via email, messaging, updating of P1 tickets in ITSM Tool
● Technical and Functional Escalation where necessary
● Plan, coordinate and control the restoration of complex and high impact system problems that occur within the production environment
● Priorities major incidents and assign tasks to Service Support and Delivery resources as required
● Act as the central communication point for major incidents – all Priority 1 issues and Priority 2 issues as required
● Ensures creation of a resolution plan for P1 & P2 incidents
● Understand and clearly communicate the business impact of major incidents
● Priorities major incidents based on business impact to the customer
● Develop strong working relationships with support and delivery teams, management and liaise with support areas as required
● Train and mentor other team members including major incident team on techniques used to manage major incidents across all vendors
● Providing updates / communication to senior management on the status of P1 & P2 incidents at regular intervals"
Documents to Carry:
1.TCS application form available on iBegin
2. PAN/Aadhaar or any other Government ID Proof.
3. Updated CV/Resume to be provided.
4. 2 Passport size Photographs
Please reach the venue by 10:00 AM.
Regards
Gunsheel Sidana
Human Resources
Talent Acquisition Group
Tata Consultancy Services
