Major Incident and Problem Management | 6 to 10 years | Mumbai
Capgemini
9 - 11 years
Mumbai
Posted: 23/06/2025
Job Description
Job Description
6–9 years of experience in IT Service Management (ITSM), with a strong focus on incident and problem management.ITIL v3 or ITIL 4 Foundation certification (Intermediate or Expert level preferred).Experience with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management.Strong analytical and troubleshooting skills.Excellent communication and stakeholder management abilities.Ability to work in a high-pressure, 24x7 support environment (if applicable).
Primary Skill
sIncident Management:Lead the end-to-end incident management process, ensuring timely resolution and communication.Coordinate with technical teams to restore normal service operations as quickly as possible.Problem Management:Identify and analyze root causes of recurring incidents.Drive the creation and implementation of permanent solutions to prevent incident recurrence.Secondary SkillsExperience in managing major incidents and crisis communication.Familiarity with DevOps or Agile environments.Exposure to automation and AI/ML in ITSM processes.Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
About Company
Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.
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