Loyalty Manager

Royal Orchid & Regenta Hotels is one of Indias leading and rapidly expanding hotel brands, offering luxurious accommodations and services for business and leisure travelers. With over 100 hotels and resorts across 65+ locations in India and abroad, the brand operates more than 5,900 rooms in the luxury, upper mid-market, and budget categories. Renowned for its exceptional dining experiences and high-quality service, the brand has established a strong reputation in the hospitality industry. Supported by over 265,000 loyalty members, Royal Orchid is listed on both the Bombay Stock Exchange (BSE) and National Stock Exchange (NSE).

This is a full-time on-site role for a Loyalty Manager at Royal Orchid Hotels, located in Bengaluru. The Loyalty Manager will be responsible for developing and managing loyalty programs aimed at enhancing customer retention. Day-to-day responsibilities include driving customer engagement strategies, analyzing program performance, collaborating with sales teams to integrate loyalty initiatives, and overseeing program-related projects to ensure their successful execution. The role requires a customer-centric approach to build and sustain the loyalty of Royal Orchid's patrons.

• Proficiency in managing Loyalty Programs and enhancing Customer Loyalty.
• Strong Analytical Skills to evaluate data and derive actionable insights.
• Experienced in Sales and collaboration with sales teams to align goals.
• Proven ability in Project Management, ensuring timely and effective execution.
• Excellent communication and interpersonal skills to foster customer and internal relationships.
• Ability to adapt to a fast-paced hospitality environment and effectively manage multiple priorities.
• Bachelors degree in hospitality management, marketing, business administration, or related field, with prior experience in customer loyalty or hospitality preferred.