Job description

Ensuring on-time delivery of goods to customers by coordinating across multiple internal departments including the Purchase Team, Clearance Team, Warehouse & Delivery Team, and the Service Delivery Team.
Providing timely delivery updates to customers through proactive communication and system notifications.
Resolving delivery-related issues by liaising with Customer Sales, Service Engineers, and Last-Mile Delivery Teams to address bottlenecks and escalate concerns.
Tracking and reporting on delivery performance, delays, and compliance with customer delivery timelines.
Supporting revenue forecasting through analysis of Delivery ETAs, Goods Receipt Notes (GRNs), and Monthly Revenue Recognition (MRR) collections.
Managing penalty risk forecasting and tracking last delivery date extensions in scenarios where customer-requested delivery dates may be breached.
Promoting and facilitating customer feedback/survey participation to ensure continuous improvement in service quality.

Logistics Coordinator