Loan Servicing - Team Leader

Join the firm that FORTUNE has named one of the top five “World’s Most Admired Companies” and LinkedIn ranked #1 out of 50 of the best companies in the U.S. for best places to work and grow your career.

As a Loan Servicing Supervisor within JPMorganChase, you will manage a team of Loan Servicing Specialists to ensure smooth loan portfolio operations. Your responsibilities include interpreting loan documents, liaising with stakeholders, and overseeing deadlines. You will use your loan servicing knowledge and critical thinking skills to identify and resolve issues, following established practices. Effective conflict management, relationship building, and communication will be key to your success. Additionally, you will mentor team members, directly impacting our goal of providing excellent lending services.

Job responsibilities

• Oversee the work of Loan Servicing Specialists, ensuring adherence to established guidelines and procedures, and maintaining the quality of loan servicing tasks.
• Interpret loan documents, applying critical thinking skills to identify potential issues and propose solutions based on established guidelines.
• Liaise with internal and external stakeholders, using effective listening and questioning techniques to clarify requirements and resolve any conflicts or issues.
• Monitor and manage deadlines for loan servicing tasks, utilizing time management and organizational skills to ensure tasks are completed efficiently and effectively.
• Provide mentoring and guidance to team members, assisting them in developing their skills and knowledge in loan servicing.

Required qualifications, capabilities, and skills

• Baseline knowledge or equivalent expertise in loan servicing management, with a focus on interpreting loan documents and managing loan portfolios.
• Demonstrated ability to apply critical thinking skills to identify and resolve issues in a lending services environment.
• Proven experience in stakeholder management, with the ability to establish productive working relationships and effectively communicate with internal and external stakeholders.
• Experience in mentoring or guiding others, with a focus on developing specific skills and knowledge in a professional setting.
• Demonstrated ability to manage multiple tasks and projects efficiently, with strong organizational and time management skills.

Preferred qualifications, capabilities, and skills

• Strong collaboration skills with cross-functional teams to ensure seamless client service operations, maintaining an excellent client service focus to enhance satisfaction and service delivery.
• Strong organizational skills to function efficiently in high-volume, fast-paced, deadline-oriented environments while maintaining service level agreements.
• Awareness of operational risks throughout the lending lifecycle, applying critical thinking to identify and mitigate potential issues.
• Proficiency in data and technology literacy to analyze data and implement innovative solutions, with digital literacy to effectively integrate advanced technologies.
• Ability to lead and manage teams, deliver feedback, and mentor others by leveraging experience, fostering development and high performance.