Loan Servicing Manager - Associate
JP Morgan
7 - 9 years
Bengaluru
Posted: 16/07/2025
Job Description
Join our Loans group as a Loan Servicing Manager - Associate, where leadership meets precision. Drive team success by ensuring SLAs are met and processes are optimized. Enhance your skills in reconciliation and make a significant impact on operations.
Job Summary
As a Loan Servicing Manager - Associate within our Loans group, you monitor and guide your team to meet SLAs. You oversee processes like Deal Closing and Rate-Fixings. You enhance skills in Nostro & Past Due Reconciliation, impacting operations significantly.
Job Responsibilities
- Monitor team daily to meet SLAs
- Supervise Deal Closing and Drawdowns
- Ensure adherence to QUALITY & QUANTITY SLAs
- Serve as SME for complex queries
- Implement Knowledge Management model
- Drive compliance with policies and controls
- Motivate and support team members
- Identify alternatives for issues
- Collaborate and value diverse skills
- Identify training needs for performance improvement
- Ensure trained backups for critical work queues
Required qualifications, capabilities, and skills
- Hold a Bachelor's degree with minimum 7 years of experience
- Gain knowledge of loan systems like Loan IQ
- Possess knowledge of nostro/cash matching
- Demonstrate strong problem-solving skills
- Maintain a strong risk and control mindset
- Understand investment banking products
- Drive small to medium-sized projects
Preferred qualifications, capabilities, and skills
- Influence and lead stakeholder conversations
- Demonstrate executive presence in presentations
- Develop domain learning and communication skills
- Apply analytical thinking effectively
- Understand product lifecycle and management thoroughly
About Company
JP Morgan Chase & Co. is one of the world's largest and most prestigious financial institutions, headquartered in New York City. It operates in over 100 countries, providing a wide range of financial services including investment banking, asset management, commercial banking, and wealth management.The company serves corporations, governments, institutions, and individual clients, offering expertise in areas such as mergers and acquisitions (M&A), securities trading, and credit management. Known for its global reach and financial strength, JP Morgan is a leader in innovation and sustainability within the banking industry.
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