Loan Servicing - Senior Team Member

The Loan Servicing Specialist III – Senior Team Member is a key position within the Loans group. You are expected to deliver on the specific tasks and requirements. This position is an essential part of the team and will have exposure to several aspects of running a banking office.

Job Summary

As a Loan Servicing Specialist III – Senior Team Member (440) within our Loans group, you will be required to deliver on all assigned tasks, ensuring all Service Level Agreements (SLAs) are met. You will work in or for a variety of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role provides a unique opportunity to enhance your skills in performing  Nostro & Past Due Reconciliation and to make a significant impact on our operations.

Job Responsibilities 

• Comply 100% with process-related policies, guidelines, and controls.
• Close deals, process drawdowns, rollovers, repayments, pre-payments, funding, rate-fixings, fees, and external payments; collect interest; reconcile Nostro & Past Due.
• Support the secondary trading desk with trade booking and settlements.
• Liaise with other departments within the bank (front office, middle office, back office) as well as external contacts (borrowers, other banks, trustees, etc.).
• Ensure timely follow-ups with the agent/customer for any missing notifications.
• Serve as the SME and first internal POC for all process-related queries and clarifications from team members.
• Act as the first point of escalation for all process-related issues from internal/external customers.
• Maintain an eye for detail to ensure all documents are processed correctly.
• Identify changes to processes and procedures to improve productivity and efficiency.
• Drive adoption towards a robust knowledge management model, including maintenance of SOPs, process/policy change management, training of new joiners, and ongoing training of existing team.

Required qualifications, skills and capabilities

• Bachelor's degree in Finance or equivalent work experience required.
• Minimum of 6 months of experience in the Financial Services industry with a proven track record of delivery.
• Ability to understand business financial statements, cash flow capacity, and loans across various industries and business types.
• Strong research, analytical, and comprehension skills with the ability to analyze large amounts of data.
• Outstanding client management, partnership building, and leadership skills, with experience in dealing with multiple stakeholders simultaneously.
• Effective time management and prioritization skills to achieve business objectives.
• Strong communication, interpersonal, and analytical skills with the ability to work independently on multiple assignments.
• Good understanding of the Financial Services industry, loan lifecycle, investment banking products, and banking systems.

Preferred qualifications, skills and capabilities 

• Ability to build relationships with clients, internal partners, and peers.
• Ability to recognize issues or problems that need escalation.
• Strong domain learning, interpersonal, and communication skills.
• Analytical thinking and problem-solving skills.
• Knowledge of product lifecycle and area product management.