Linux/ Windows L2 Support Engineer

Experience: 3+ yrs

Position Type: Full Time

Location: Bengaluru

Notice Period : Immediate to 15 days only

Support Engineers will focus on system reimage, firmware upgrades, compliance remediation, authentication configuration, log forwarding setup, and remote support across Windows, Linux, ESXi, iDRAC, Network/SAN Switches, Storage, and PDUs. Work centers around maintaining security, compliance, and operational readiness across engineering lab environments.

Core Responsibilities

• Perform OS reimage and patching tasks for Windows and Linux servers using Dell Northstar templates.
• Install and configure security and monitoring agents (Splunk, Carbon Black, Trellix, Rapid7, Tenable).
• Configure Okta/RADIUS authentication across servers and devices.
• Perform ESXi reimages, firmware updates, and vCenter onboarding.
• Configure forwarding of logs to Splunk and validate data ingestion.
• Conduct iDRAC firmware resets, BIOS upgrades, and remote console operations.
• Perform firmware/software upgrades on network switches, SAN arrays, and PDUs.
• Validate TACACS/RADIUS integration for network/SAN devices.
• Ensure systems meet Dells SRO scan compliance requirements.
• Document procedures, configurations, scan results, and compliance reports

Windows Servers : OS reimage; Windows Server admin; Patch vulnerabilities; Install & configure agents; Okta/RADIUS integration; Run SRO scans - Northstar, Splunk, Carbon Black, Trellix, Rapid7, Tenable, Okta

Linux Servers : OS reimage; Linux admin; Patch vulnerabilities; Install & configure agents; Okta/RADIUS integration; Run SRO scans - Northstar, Splunk, Carbon Black, Trellix, Rapid7, Tenable, Okta

ESXi Hosts: ESXi installation; Firmware/BIOS upgrades; vCenter onboarding; Configure VUM; Splunk forwarding; Okta/RADIUS integration - Northstar, vCenter, Splunk, Okta

iDRAC: Firmware reset & BIOS upgrade; Remote console; Authentication configuration - iDRAC tools, Okta - iDRAC tools, Okta

Network/SAN Switches: Firmware upgrade; TACACS/RADIUS authentication; Backup/restore configurations - Switch vendor tools, TACACS/RADIUS

Storage (SAN): Firmware/software upgrade; Splunk forwarding; Authentication; Multipath/zoning validation - Storage vendor tools, Splunk, Okta

PDUs: Firmware reset & upgrade; Backup/restore configuration - PDU vendor tools