Linux Support Engineer

Job Title: Linux L2 Support Engineer

Location: Hyderabad

Experience Required: 46 Years

Salary Range: 710 LPA (Based on experience and skills)

Summary:

The Linux L2 Support Engineer is responsible for managing, administering, and supporting Linux servers in enterprise environments. The role includes VM provisioning, OS administration, compliance checks, incident/change management, and proactive operational support to ensure system stability, security, and availability

Key Responsibilities:

• Perform Linux OS administration including system monitoring, performance tuning, troubleshooting, and uptime management.
• Execute image builds and OS versioning for standardized server deployments.
• Handle new VM provisioning, configuration, and validation as per approved build standards.
• Conduct OAT checks to ensure systems meet organizational and regulatory compliance requirements.
• Perform RPA OAT validation for automated workflows and infrastructure processes.
• Manage event monitoring and alert handling, ensuring timely analysis and resolution.
• Administer user and group management, access controls, and privilege escalation.
• Support and manage Veritas Cluster environments, ensuring high availability and failover readiness.
• Own incident management activities including root cause analysis and SLA adherence.
• Execute change management activities following ITIL processes and approvals.
• Participate in problem management and proactive problem management to prevent recurring incidents.
• Plan and execute OS patch management including testing, deployment, and rollback.
• Conduct vulnerability assessments and implement remediation actions in line with security policies.
• Handle operational tickets (Service Requests and Changes) for Linux servers on a monthly basis as per agreed volume.
• Maintain and update build and operational documentation, SOPs, and knowledge articles.
• Ensure ongoing security compliance with internal policies and external regulatory standards.
• Manage support service coverage and assist with license management for OS and related tools

Skills & Experience:

• Strong hands-on experience with Linux (RHEL, CentOS, Oracle Linux, or SUSE).
• Knowledge of VMware / virtualization platforms.
• Experience with ITIL processes (Incident, Change, Problem Management).
• Familiarity with security compliance, vulnerability management, and audit readiness.
• Experience with cluster management tools (Veritas preferred).
• Ability to work in 24x7 support environments and handle on-call rotations