Life-Ops Associate (Immediate Joiner)

About Hulp

Hulp is a fast-growing, innovation-led organisation focused on delivering premium lifestyle and hospitality-grade support services to modern professionals and families. We operate at the intersection of personalised service, operational excellence, and high-standard guest experience management.

As we expand our Gurgaon-based operations, we are looking for hospitality-trained professionals from Hotel Management / Aviation / Cabin Crew backgrounds who bring a service-first mindset, strong grooming standards, and structured execution capabilities.

Role Overview

This is a hospitality-driven service role focused on delivering seamless day-to-day lifestyle support, guest experience coordination, residence front-of-house management, travel assistance, and service supervision for senior stakeholders.

The ideal candidate comes from a hotel operations, guest relations, concierge, butler service, or cabin crew environment, is polished, proactive, calm under pressure, and capable of managing multiple service touchpoints with minimal supervision.

Key Responsibilities

1. Guest Experience & Front-of-House Management

Welcoming and hosting guests with professional hospitality etiquette

Managing residence front desk / reception-style coordination

Handling guest comfort, service requests, and overall experience standards

Coordinating private gatherings, formal dinners, and hosted experiences

Maintaining presentation standards of service areas and guest spaces

2. Butler-Style Personalised Service

End-to-end travel assistance (flight coordination, hotel stays, airport facilitation)

Wardrobe assistance, packing / unpacking coordination, and readiness support

Managing daily lifestyle schedules with a hospitality service mindset

Handling reservations, bookings, and concierge-level requests

Ensuring smooth day flow and anticipatory service delivery

3. Residence Operations & Service Supervision

Supervising housekeeping, service staff, and daily upkeep standards

Ensuring hygiene, grooming, and service protocol compliance

Coordinating maintenance teams and service vendors with quality checks

Managing inventory of hospitality supplies and guest amenities

Monitoring service readiness for events, stays, and special occasions

4. Concierge & Lifestyle Coordination

Restaurant, club, and event reservations

Spa, salon, wellness, and appointment coordination

Experience planning for celebrations, social evenings, and hosted visits

Airport meet-and-assist and travel comfort arrangements

Handling last-minute service requirements with composure

5. Service Standards & Process Discipline

Implementing structured service routines and checklists

Maintaining service logs, guest preferences, and coordination trackers

Using digital tools for scheduling and reporting

Ensuring confidentiality, discretion, and professional boundaries

Upholding premium grooming, etiquette, and communication standards

Candidate Profile Required

• 14 years experience in: Hotel Operations, Guest Relations, Butler Service, Front Office, Cabin Crew, Concierge, Luxury Service Roles
• Hotel Management / Aviation / Hospitality educational background preferred
• Based in Gurgaon (or willing to relocate)
• Strong spoken English and polished interpersonal communication
• High grooming standards and professional service presence
• Comfortable using digital scheduling and coordination tools
• High integrity, discretion, and service orientation

(Strictly hospitality / aviation service background preferred. Corporate executive assistant profiles will not be considered.)

Preferred

• Experience handling HNI guests / luxury residences / premium service environments
• Exposure to luxury hotels, private aviation, fine dining service, or concierge desks
• Strong situational judgement and problem-solving ability
• Ability to anticipate guest needs and deliver proactive service
• Flexibility with work hours based on service schedules

Competencies We Value

• Service excellence mindset
• Attention to detail and presentation
• Calmness under pressure
• Ownership and reliability
• Professional etiquette and grooming
• Discretion and trustworthiness
• Warmth, courtesy, and guest-centric thinking