Learning Management System Administrator

We are hiring Learning Management Systems (LMS) Administrator I.

Please let me know if you are interested or anyone who might be interested.

Client: Major Medical Device Client

Position: Learning Management System Administrator I

Duration: 12 months contract to hire

Location: Embassy Golf Links Business Park, Challaghatta, Bengaluru

Salary Range: 1019 LPA depending on experience level

- Hybrid-Minimum 3 Days Per Week(Bangalore office)

- Possibility of conversion to FTE

- Candidates with experience in the medical devices industry preferred

- Shift Flexibility to US Time-zone meetings and rotation

DESCRIPTION :

Primary Function of Position

The Learning Management Systems (LMS) Administrator 1 is responsible for the administration and maintenance of the companys learning system technology to deliver online training to internal and/or external customers.

Assists with data migrations, working with IT and outside vendors to test and troubleshoot systems issues; supports development of processes, content generation and loading; maintains training and user profile records; coordinates calendaring and enrollment, tracking, assessments, reporting and customer communications for learning events.

In companies with training teams, may serve as a subject matter expert, training the community of business users to maximize the utilization of system features to create and manage learning events, training modules, assessments, and reports.

Essential Job Duties

Develops knowledge of Clients LMS support model and system functionality.

Monitor support case queue and troubleshoot & resolve basic support issues.

Escalate support issues as necessary.

Assist LMS Administrator 3 with UAT business testing.

Utilizes Agile/Veeva workflow in ongoing implementation tasks.

Provide training and support to users, such as instructors and learners, on how to effectively use the LMS and its features.

Ensure the product complies with all global legal and regulatory obligations.

Monitoring, follow-up, and close out of LMS support incidents.

Run system reports.

Complete special projects as assigned.

Required Skills and Experience

Proficiency in troubleshooting and resolving LMS technical issues quickly.

Intermediate LMS Admin experience to assist with training assignments.

Basic customer service skills to support the ticketing system and interact with users and stakeholders effectively.

Intermediate experience with LMS navigation, issue troubleshooting, and intermediate support.

Experience in customer support or customer service utilizing a support ticketing system.

Strong communication skills to work effectively in a team and handle client requests.

Strong attention to detail.

Ability to stay organized and manage multiple tasks.

Ability to work well with a team and independently.

Interpersonal and analytical skills.

Ability to learn and grow.

Required Education and Training

BS Degree

Preferred Skills and Experience

Typically requires 1-2 years of related experience.

Regards

Vishnu Das Natesan