Learning Management System Administrator

Key Responsibilities

LMS Management

1. Administer and maintain the LMS, including user creation, course deployment, learning assignment management, and reporting.
2. Ensure accuracy of learning data, dashboards, and compliance reports for Capability Development leadership.
3. Coordinate with L&D and Capability Leads to schedule, track, and update learning interventions.
4. Troubleshoot LMS issues in collaboration with IT and system support teams.

Administrative & Operational Support

1. Manage day-to-day administrative activities supporting Capability Development programs.
2. Coordinate logistics for classroom, virtual, and blended learning programs, including scheduling, communication, materials, and attendance tracking.
3. Maintain accurate documentation, trackers, and audit-ready records of learning and administrative activities.
4. Support execution of internal capability-building initiatives and events.

Vendor & Partner Management

1. Support onboarding of vendors, trainers, and partners as per EXL policies.
2. Coordinate with vendors for program scheduling, deliverables, and issue resolution.
3. Process vendor invoices, track budgets, and ensure timely payments.
4. Monitor vendor performance, service levels, and adherence to engagement guidelines.

Reporting & Compliance

1. Prepare periodic MIS reports, dashboards, and learning performance summaries for leadership review.
2. Ensure compliance with internal policies, regulatory needs, and audit requirements.
3. Implement process improvements to enhance operational efficiency and learner experience.