Learning and Development Manager

Job Title: Manager - Learning & Development

Location: GGN

Type: Full-time

Role Purpose

We are looking for a strategic and hands-on L&D to drive continuous capability building across the organization. The role will focus on enhancing performance through structured learning interventions, especially for Sales, Customer Success, and Operations teams.

Key Responsibilities

Own and drive the Learning & Development strategy aligned with business goals

Conduct training needs analysis in collaboration with business stakeholders

Design and deliver sales, product, leadership, and behavioral training programs

Create learning content such as training modules, playbooks, SOPs, and assessments

Strengthen sales effectiveness through training on closing, objection handling, negotiation, and product knowledge

Partner with functional leaders to link learning outcomes with performance and productivity metrics

Measure training effectiveness using KPIs, feedback, and ROI analysis

Key Skills & Competencies

Strong facilitation and presentation skills

Experience in sales capability building preferred

Instructional design and content development expertise

Strong stakeholder management and collaboration skills

Data-driven approach to measuring learning impact

Qualifications & Experience

MBA / PGDM in HR, L&D, or related field

36 years of experience in Learning & Development

Exposure to SaaS / logistics / high-growth environments is a plus