Leadership

Job Description (Key Responsibilities)

• Manage and lead a team of 500-700 FTEs across various portfolios and locations.
• Provide strategic direction to the team to provide assured and best in class delivery.
• Develop & manage SOPs as per client requirements and internal operations.
• Management of client relationship to identify the client financial goals, challenges, and risk tolerance to support the analysis .
• Identify areas of improvement and additional services to support the client needs.
• Research and understanding of the clients domain trends, regulatory landscape and competitive environment to ensure strategic recommendations.
• Design and provide solutions that address the client specific needs and objectives, addressing a range of products and services from the banks/cards portfolio .
• Communication of value propositions & negotiation of terms that are beneficial to both the client and organization.
• Document all client interactions , transactions and agreements to ensure transparency , audibility and communicate findings effectively to support overall strategy .
• Monitoring of client satisfaction , revenue generated , and other relevant metrics to evaluate the effectiveness if relationship management efforts .
• Ability to lead by example, work with drive and determination & put forward challenging views to senior levels .
• Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area .
• Assessment of financial , legal and operational risks associated with client relationships and implementation of measures to minimize potential losses . 
• Managing and driving the overall service of the Program
• Key contact for all levels of governance forums
• Responsible for complete adherence to Program Level SOW