Leadership
TCS
8 - 20 years
Hyderabad
Posted: 05/07/2025
Job Description
The Delivery leader is responsible for overseeing and managing the day-to-day operations of Retail Business processes for TCS client organisation. The incumbent will play a key role in managing teams, optimizing processes, and implementing strategies to drive productivity and achieve business objectives.The incumbent will play a crucial role in driving the growth and success by implementing best practices, fostering a culture of excellence, and exceeding client expectations. An out-of-the-box thinker committed towards the growth of people within the organization
Key Responsibilities:
Leadership and Team Management:
1. Provide leadership, direction, and guidance to a team Operations Team
2. Foster a culture of collaboration, innovation, and continuous improvement within the operations team.
3. Develop and mentor team members to enhance their skills and capabilities.
Operational Excellence:
1. Develop and implement strategies to optimize operational processes and improve efficiency.
2. Monitor and analyze key performance metrics to identify areas for improvement and implement corrective actions as needed.
3. Ensure compliance with client service level agreements (SLAs) and contractual obligations.
4. Drive initiatives to enhance quality, productivity, and cost-effectiveness across all operational functions.
5. Regularly monitor key performance indicators (KPIs) and metrics to track progress and make data-driven decisions.
About Company
Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.
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