Leadership role in HR Shared Services

Outscale Partners ( https://outscalepartners.com/) enables client growth by operating their HR, finance, and customer service functions, combining automation, AI, and top-tier talent to help organizations scale faster and stay focused on their core business. Outscale Partners is an integral part of The Argenbright Group, headquartered in Atlanta. Established in January 2022, Outscale Partners is in a growth phase, serving mid-market clients across global markets.

We are hiring for a leadership role in HR & Customer Service Operations based in Gurugram , who will be responsible for the overall service delivery of key clients (internal and external). The role reports to Outscale Partners, CEO.

Key tenets of the role:

• 1825 years of experience managing large-scale, third-party client service and operations functions.
• Lead end-to-end delivery of HR operations (Recruitment, Onboarding, Employee Lifecycle, HRO, Pre-Payroll, etc.) ensuring service excellence for key clients.
• Build, lead, and mentor multi-functional and global operations teams (~300 professionals), to consistently deliver high-quality outcomes.
• Manage and strengthen executive-level (CXO) client relationships, fostering long-term strategic partnerships and drive clients governance
• Ensuring adherence to KPIs, timelines, and service quality standards.
• Drive continuous improvement initiatives and work along with central transformation team to deliver on efficiency and automation initiatives.
• Work along with the central transition team on new clients

Work Location: Gurugram

Work Model: Work from Office (Monday to Friday), Flexibility to manage teams working in different time zones (US, UK and Mid-east)