Lead Site Reliability Engineer - Payments Technology - Global Liquidity and Account Solutions

Job responsibilities

• Demonstrates and champions site reliability culture and practices and exerts technical influence throughout your team
• Leads initiatives to improve the reliability and stability of your team’s applications and platforms using data-driven analytics to improve service levels
• Collaborates with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers
• Demonstrates a high level of technical expertise within one or more technical domains and proactively identifies and solves technology-related bottlenecks in your areas of expertise
• Acts as the main point of contact during major incidents for your application and demonstrates the skills to identify and solve issues quickly to avoid financial losses
• Performs a role of an Application owner for a critical payments application with an ability to drive multiple Technology initiatives
• Educates Product Owners, Dev Leads, and Developers on service level objectives, service level indicators, and error budget policies
• Documents and shares knowledge within your organization via internal forums and communities of practice
• Leads infrastructure planning, data center migrations and partner application engagements for cross impacting initiatives
• Engages the application or platform stakeholders in establishing reasonable service level objectives and error budgets with your customers and continue to monitor/review them at regular frequency

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering* concepts and 5+ years applied experience
• Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices with the ability to implement these practices within an application or platform
• Experience in the Application Support domain with excellent communication skills, with the ability to tailor communications for different audiences, ranging from senior business to junior technology staff.
• Good understanding of file transfer solutions, SSL certificates, load balancers, job scheduling, application monitoring, backup and capacity management
• Deep knowledge of software applications and technical processes with emerging depth in one or more technical disciplines
• Proficiency and experience in observability such as white and black box monitoring, SLO alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc.
• Proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
• Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform, etc.)
• Experience with container and container orchestration (e.g., ECS, Kubernetes, Docker, etc.)
• Ability to identify and solve problems related to complex data structures and algorithms

• Ability to code and demonstrate data fluency
• Certified Kubernetes knowledge (e.g. CKAD)
• Certified public cloud technology knowledge (e.g. AWS)