Lead - Shift Operations
Airtel
0 - 0 years
Chennai
Posted: 25/07/2025
Job Description
Job Role :
1) Handle the Shift , Maintaining & Monitoring Submarine cable Network (Wet plant, SDH ,OTN & DWDM). Managing Trouble tickets. Co-Ordinations with NOC, ITMC, Terminal Stations ,suppliers, Escalations & Notifications – Compliance of Agreed KPIs and SLA .
2) This Job Profile involves 24X7 operation, working in shifts, including night shifts. There will be three shifts and engineer will be assigned shifts in rotation.
Key Responsibilities :
1) Network Alarm monitoring, timely notification and raising Trouble Ticket
2) Resolving TTs as per timelines.
3) Timely notification, impact list preparation
4) Provisioning of the circuits as per the Work Orders in stipulated time
5) Preventive checks / routine maintenance of the cable system
6) Effective co-ordination with Suppliers for resolution of issues.
7) Effective co-ordination with Submarine NOCS, ITMC and Cable landing and Terminal Stations
8) Escalations as per processes.
9) Ensure 100% process compliance to agreed SLA’s for Service Assurance and Service delivery.
10) Good Communication Skills
Major Challenges :
Sound knowledge in Submarine cable system, DWDM, SDH and OTN
Maintaining Agreed SLA’s
Communication with geographically and culturally diverse stakeholders.
About Company
Bharti Airtel is a leading telecom service provider in India and across Africa. It offers mobile, broadband, DTH, and enterprise solutions to millions of customers. Airtel is also investing in 5G, cloud services, and digital content platforms.
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