Lead Senior Associate | Engineering Foundry & Managed Services | Hyderabad | Engineering as a Servic

Deloitte is hiring for a project associated with a visionary American electric vehicle manufacturer,renowned for pioneering breakthroughs in luxury electric mobility. This market leader is redefining sustainable transportation through industry-leading electric range, state-of-the-art technology, and exquisitely crafted vehicles designed to elevate the driving experience.The Senior ServiceNow Developer ITAM, CMDB & Integrations is responsible for designing, developing, and maintaining ServiceNow solutions that drive visibility, control, and automation across IT Asset Management and Configuration Management processes.This role ensures the integrity of the Configuration Management Database (CMDB), supports governance and compliance through accurate asset data, and develops robust integrations between ServiceNow and other enterprise systems (e.g., Coupa, SailPoint, SuccessFactors).Key ResponsibilitiesDesign and develop ServiceNow solutions for Hardware Asset Management (HAM) and Software Asset Management (SAM) in alignment with enterprise processes and license compliance.Enhance and maintain the Configuration Management Database (CMDB), ensuring accurate relationships, normalization, and reconciliation across CIs.Build and scale SCCM, Intune, JAMF for real-time hardware and software inventoryImplement discovery patterns, data imports, and CI class models aligned with CSDM and ITIL standards.Develop and automate integrations between ServiceNow and systems such as SCCM, Intune, JAMF, Active Directory, Coupa, and SailPoint using IntegrationHub, REST/SOAP APIs, and MID Servers.Support CMDB and ITAM governance processes to maintain data quality, ownership, and lifecycle accuracy.Create dashboards and reports for asset utilization, compliance, and lifecycle tracking.Collaborate with ServiceNow Architect and Platform Owner to design solutions that scale with enterprise growth and align with platform roadmapParticipate in Agile ceremonies including sprint planning, design reviews, and retrospectivesTroubleshoot and resolve technical issues, integration errors, and data discrepancies.Support upgrade planning and testing to ensure compatibility with new ServiceNow releasesDocument design specifications, data models, and workflow logic for governance and audits.QualificationsRequired5+ years of hands-on ServiceNow development experience with 3+ years specifically focused on ITAM and/or CMDB implementationsDeep technical understanding of:CMDB Architecture: CI classes, relationships, dependency mapping, service modeling, and data reconciliation enginesCSDM Framework: Version 4+ implementation including technical services, business applications, and infrastructure layersDiscovery & Sensors: Service Mapping, Discovery patterns, pattern debugging, and custom probe creationAsset Management: HAM/SAM workflows, normalization, license compliance, and financial lifecycle managementIntegration MasteryExtensive experience building enterprise integrations using:IntegrationHub (spoke creation, custom actions, connection aliases, credentials)REST/SOAP web services (design, consumption, authentication strategies)MID Server configuration, clustering, and troubleshootingTransform Maps, Import Sets, and scheduled data importsSolid understanding of authentication protocols (OAuth 2.0, Basic Auth, API keys, certificate-based auth)Experience with data transformation, error handling, and integration monitoringTechnical ProficiencyExpert-level JavaScript development skills with deep knowledge of ServiceNow Glide APIsHands-on experience with:Flow Designer, Workflow Editor, and process automationBusiness Rules, Script Includes, UI Actions, UI PoliciesClient Scripts, GlideAjax, and asynchronous patternsACLs, Security Rules, and role-based access controlStrong SQL skills for data analysis and troubleshootingUnderstanding of JSON, XML, and data serialization formatsCertificationsServiceNow Certified System Administrator (CSA) RequiredPreferredServiceNow CIS ITAM, CIS Discovery, or CIS CMDB certification.Experience integrating ServiceNow with SCCM, Intune, JAMF, or ERP/Procurement systems (e.g., Coupa).Familiarity with HAM Pro, SAM Pro, and CSDM v4+ models.Experience working in a global manufacturing or enterprise environment.