Lead Senior Associate | Engineering Foundry & Managed Services | Hyderabad | Engineering as a Servic

Key Responsibilities:


Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, and peripherals.
Troubleshoot hardware and software issues onWindows and macOSsystems.
Assist with the deployment, configuration, and maintenance of new hardware and software.
Support end users in person, remotely, and via phone or ticketing systems.
Maintain and update IT asset inventory and documentation.
Collaborate with other IT team members on system upgrades, rollouts, and special projects.
Ensure timely resolution of support requests and maintain high levels of customer satisfaction.
Follow IT policies, procedures, and best practices for security and compliance.


Qualifications:


5+ years of experience in IT support or desktop support roles.


Proficiency inWindows 10/11andmacOSenvironments.
Strong troubleshooting skills for hardware, software, and network connectivity issues.
Experience with Microsoft 365, Active Directory, and remote support tools.
Familiarity with imaging, deployment tools, and endpoint management systems.
Excellent communication and interpersonal skills.
Ability to prioritize tasks and work independently in a fast-paced environment.


Preferred:


CompTIA A+, Network+, or similar certifications.
Experience with mobile device management (MDM) solutions.
Knowledge of ITIL practices and service desk operations.