Lead Senior Associate | Engineering Foundry & Managed Services | Hyderabad | Engineering as a Servic

Deloitte is hiring for a project associated with a visionary American electric vehicle manufacturer,renowned for pioneering breakthroughs in luxury electric mobility. This market leader is redefining sustainable transportation through industry-leading electric range, state-of-the-art technology, and exquisitely crafted vehicles designed to elevate the driving experience.Job Title: Senior ServiceNow Developer HR Service Delivery (HRSD)Position SummaryThe Senior ServiceNow Developer HR Service Delivery (HRSD) is responsible for designing, developing, configuring, and implementing scalable ServiceNow HRSD solutions that enhance employee experience and streamline HR operations. This role requires deep technical expertise in ServiceNow HRSD, strong understanding of HR processes, and the ability to collaborate across HR, IT, and vendor teams to deliver high-quality, integrated solutions.Key ResponsibilitiesDesign and develop ServiceNow HRSD applications including Case Management, Employee Center, Lifecycle Events, and HR Knowledge Management.Build and enhance the Employee Center and Employee Center Pro to create personalized, role-based portals where employees find answers instantly and complete HR tasks effortlesslyCreate dynamic HR Service Catalogs featuring intuitive request forms, contextual help, and automated fulfillment workflowsDevelop and maintain robust integrations connecting HRSD with critical enterprise systems:SuccessFactors: Real-time employee data synchronization, organizational hierarchy updates, and performance dataPayroll Systems: Automated data exchange for compensation changes, benefits enrollment, and time trackingIdentity Management: Active Directory, SailPoint integration for access provisioning and de-provisioningCollaboration Tools: Microsoft Teams, Slack integration for notifications and approvalsEnsure alignment with ServiceNow best practices and the Common Service Data Model (CSDM).Support upgrades, patching, and platform maintenance activities in collaboration with the ServiceNow Architect.Maintain documentation for configuration, customization, and technical design.Implement data security and role-based access controls in accordance with HR compliance requirements.Partner with HR business stakeholders to translate functional requirements into technical specifications.Collaborate with the ServiceNow Architect to design solutions aligned with enterprise architecture, CSDM standards, and ServiceNow best practicesParticipate actively in Agile/Scrum ceremonies including sprint planning, daily standups, backlog grooming, and retrospectivesSupport testing, validation, and deployment activities during upgrades and new module rollouts.Troubleshoot and resolve HRSD-related incidents and defects.Analyze user feedback and recommend platform improvements for better user experience and efficiency.Support ongoing optimization of HR workflows, knowledge bases, and employee self-service capabilities.QualificationsTechnical ProficiencyExpert-level development skills across ServiceNow platform:Flow Designer: Complex workflow design, subflows, decision tables, REST/SOAP integrationsScripting: Advanced JavaScript, Glide APIs (GlideRecord, GlideAggregate, GlideDateTime, GlideAjax)UI Development: UI Policies, UI Actions, Client Scripts, Catalog Client Scripts, UI PagesBusiness Logic: Business Rules, Script Includes, ACLs, Data Policies, workflow activitiesIntegrationHub: Spoke development, custom actions, connection & credential aliases, REST/SOAP integrationStrong understanding of ServiceNow data architecture, tables, and relationshipsExperience with Transform Maps, Import Sets, and scheduled data importsKnowledge of Performance Analytics and reporting capabilitiesHR Domain KnowledgeSolid understanding of core HR processes and employee lifecycle:Recruitment and onboarding workflowsEmployee relations and case managementPerformance management cyclesLeave and absence managementCompensation and benefits administrationOffboarding and alumni managementFamiliarity with HR compliance requirements (employment law, data privacy, record retention)Understanding of HR organizational structures, roles, and service delivery modelsRequiredBachelors degree in Computer Science, Information Systems, or related field.5+ years of experience developing in ServiceNow, including at least 2 years in HR Service Delivery (HRSD).Hands-on experience with:HR Case and Knowledge ManagementEmployee Center / Employee Center ProLifecycle Events and COE (Center of Excellence) structuresIntegrationHub and Flow DesignerScripting (JavaScript, Glide APIs, etc.)Strong understanding of HR operations and employee experience processes (onboarding, offboarding, employee relations, etc.).Experience working in Agile or Scrum-based environments.ServiceNow Certified System Administrator (CSA).PreferredServiceNow Certified Implementation Specialist (CIS) HR Service Delivery (Highly Preferred)Experience integrating HRSD with SuccessFactors or Workforce Software.Familiarity with ITSM, ITOM, or other ServiceNow modules.Experience working in a global manufacturing or enterprise environment.Exposure to IRM, HR integrations, or Employee Experience initiatives.