Lead SAP Finance- Service Management

About the Role:

Knowledge & Skill
• Experienced professional with in-depth knowledge of technical discipline or specialism
• Provides subject matter expertise across sub-units
• Strong understanding of other roles within the function or Business Unit and how they are connected
• Knowledge of relationships between all relevant groups within the company
• Adapts traditional approaches to solutions and applies in different circumstances
• Demonstrates mastery of a specific discipline across a range of related issues

Scope of Impact
• Leads routine projects with manageable risks and resource requirements
• Provides input to department objectives and goals of a sub-Business Unit or function
• May manage budgets for small projects or programs
• Advises middle management on functional matters, or on interpretation of policies and practices
• May train or mentor professional colleagues

Strategic Planning & Decision Making
• Makes recommendations that may shape operational strategy
• Determines the nature of complex or undefined problems; independently identifies the best solution from many alternatives
• Determines the nature of complex or undefined problems; independently identifies the best solution from many alternatives
• Escalates higher risk or more unique problems
• Decisions require interpretive thinking and some judgment in developing solutions

Customer Focus (Relationships - Internal/External)
• Establishes and maintains ongoing relationships with key customers
• Communicates effectively by adjusting communication style to audience
• Anticipates and interprets customer needs to identify solutions
• Explains difficult concepts and influences others to adopt a point of view for ideas and initiatives
• Interacts and negotiates effectively with internal or external customers to provide solutions

About You:
You're a fit for the role if your background includes:

• 6+ yrs of experience in SAP Finance, SAP BRIM, SAP FICO, Incident management.

• Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management.

• Deliver SAP WRP and S4 service lifecycle management focusing in day-to-day operation and service improvement, by ensuring reliability and availability.

• Monitor, support and improve services according to incident, change and problem management for daily operations according to IT TR and SAP standards.

• Active collaboration in SAP migration to S4, also considering integration for systems related to architecture for modules/technical accordingly.

#LI-AD2

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.