Lead Quality - Mattress

Role Overview

The Quality Lead will be responsible for owning end-to-end quality for mattress products, ensuring consistent product performance, customer satisfaction, and compliance with internal and external standards. This role will work closely with manufacturing, R&D, sourcing, and customer experience teams to drive continuous quality improvement across materials, processes, and finished goods.

Key Responsibilities

Product & Process Quality

• Define and implement quality standards for mattresses, foams, fabrics, adhesives, and finished products
• Ensure adherence to quality checkpoints across incoming materials, in-process manufacturing, and final inspection
• Establish SOPs, control plans, and quality documentation for mattress production lines
• Lead root cause analysis (RCA) and corrective/preventive actions (CAPA) for quality issues

Supplier & Material Quality

• Own supplier quality assurance for raw materials (foam, fabric, springs, adhesives, packaging)
• Conduct supplier audits and approvals in collaboration with sourcing teams
• Drive material testing and validation as per defined specifications

Testing & Compliance

• Ensure compliance with relevant standards (IS, ISO, ASTM, fire safety, durability, comfort performance, etc.)
• Oversee lab testing (internal and external) for comfort, firmness, durability, compression, and fatigue testing
• Maintain all quality and compliance documentation

Customer Feedback & Continuous Improvement

• Analyze customer complaints, returns, and field failure data to identify systemic issues
• Partner with CX and product teams to close the loop on quality improvements
• Lead continuous improvement initiatives (Lean, Six Sigma, Kaizen) to reduce defects and variability

Team & Stakeholder Management

• Build, mentor, and manage quality inspectors and engineers on the shop floor
• Collaborate cross-functionally with manufacturing, R&D, supply chain, and product teams
• Act as the quality champion across the organization

Key Metrics / KPIs

• Defect rate (PPM / % defects)
• Customer complaint and return rate
• First-pass yield (FPY)
• Supplier quality performance
• Cost of poor quality (COPQ)

Required Qualifications & Experience

• Bachelors degree in Engineering (Mechanical, Industrial, Polymer, or related field)
• 8+ years of experience in quality roles within mattress, foam,
• Strong understanding of foam technologies, mattress construction, and comfort parameters (preferred)
• Hands-on experience with quality tools (FMEA, SPC, RCA, 8D, CAPA)
• Experience working in fast-growing manufacturing environments

What Success Looks Like

• Consistently high product quality with reduced defects and returns
• Strong supplier quality performance
• Faster resolution of quality issues
• Improved customer satisfaction and brand trust