Lead Quality Assurance Engineer

Role Overview

We are looking for an experienced Lead QA Engineer to ensure the quality, performance, and reliability of our e-commerce platforms built on Magento and other custom modules.

In this role, you will lead and mentor a team of QA professionals , collaborate with development and product teams , and manage both manual and automated testing efforts to deliver top-quality, high-performing software solutions.

Key Responsibilities

1. Leadership & Team Management

• Lead and mentor a team of QA Engineers, promoting best practices, strong testing strategies, and continuous improvement.
• Allocate QA resources effectively across projects and ensure timelines are met.
• Act as the primary QA liaison with product managers, developers, and cross-functional teams.
• Conduct performance reviews, identify skill gaps, and support professional development within the team.

2. Strategic QA Planning

• Define and implement a company-wide QA strategy aligned with product and development goals.
• Build an automation roadmap to streamline repetitive testing and improve efficiency.
• Establish and monitor QA metrics and KPIs such as defect detection rate, release quality, and test coverage.

3. Process Optimization

• Continuously assess QA workflows, tools, and processes to drive efficiency and consistency.
• Develop and enforce QA standards for manual, automation, performance, and security testing.
• Collaborate with DevOps to integrate automated testing into CI/CD pipelines.

4. Test Planning & Strategy

• Design and execute comprehensive test plans covering functional, regression, integration, and end-to-end testing.
• Work closely with development and product teams to ensure full requirement coverage.
• Prioritize testing based on business risk, feature importance, and release timelines.

5. Manual Testing

• Perform detailed manual testing of new features, enhancements, and bug fixes.
• Validate UI/UX, performance, and responsiveness across devices and browsers.
• Log, track, and document defects clearly to support timely resolution.

6. Automated Testing

• Design, maintain, and enhance automated test scripts using relevant tools.
• Integrate automation within CI/CD to support faster, more reliable releases.
• Identify new automation opportunities to improve test coverage and efficiency.

7. Cross-Platform Testing

• Conduct compatibility testing across web, mobile, and tablet devices.
• Ensure consistent performance and user experience across browsers, operating systems, and devices.

8. Performance & Load Testing

• Partner with DevOps and engineering teams to perform performance, scalability, and load testing.
• Identify and resolve system bottlenecks to enhance platform stability.

9. Bug Tracking & Reporting

• Use tools like JIRA or Bugzilla to log and manage defects.
• Create detailed, reproducible bug reports with relevant evidence.
• Provide stakeholders with regular testing progress and defect resolution updates.

10. Collaboration with Development & Product Teams

• Partner with developers to understand system architecture and identify critical testing paths.
• Participate in sprint ceremonies including planning, daily stand-ups, and retrospectives.
• Contribute insights to improve QA and development workflows.

11. User Acceptance Testing (UAT)

• Support product and business teams in planning and executing UAT.
• Ensure that final releases meet business goals and customer expectations.
• Track and ensure UAT feedback is resolved before production releases.

12. Continuous Improvement

• Stay up to date with the latest QA trends, tools, and automation technologies.
• Continuously refine testing methodologies and practices to enhance overall product quality.

Qualifications & Experience

• Bachelors degree in computer science, Engineering, or a related field (or equivalent experience).
• 8+ years of experience in Quality Assurance, preferably in large-scale e-commerce environments.
• Hands-on experience with Magento or similar e-commerce platforms is an advantage.

Essential Skills

• Proven experience managing QA processes across full SDLC.
• Strong expertise in creating and reviewing test cases, identifying edge scenarios, and building robust test data.
• Deep understanding of test coverage and QA lifecycle management.
• Ability to leverage automation testing tools and frameworks to reduce manual effort.
• Skilled in defining automation requirements and ensuring 360 QA coverage.

Technical Skills

• Proficiency in manual and automated testing methodologies (unit, integration, regression, UAT).
• Strong experience with API testing (Postman, SoapUI) and SQL/database testing.
• Hands-on with Selenium, JUnit, TestNG or equivalent automation tools.
• Experience in performance/load testing using tools like JMeter or LoadRunner.
• Familiar with JIRA, TestRail, or similar QA management systems.
• Knowledge of CI/CD pipelines, agile frameworks, and DevOps collaboration.
• Understanding of AWS/cloud infrastructure and microservices architecture.
• Programming experience in Java, Python, or JavaScript.
• ISTQB or equivalent QA certification is a plus.