Lead Quality Assurance Administrator

About this role:

Wells Fargo is seeking a Lead Quality Assurance Administrator

In this role, you will:

• Support performance and overall effectiveness of team, as well as cross-group complex quality assurance and assess problems and issues to ensure activities follow the necessary internal and external regulatory and risk management practices
• Provide feedback and present ideas for improving or implementing processes and tools
• Perform or guide others on complex development of new concepts, techniques and standards that require planning, evaluation, and interpretation
• Independently prioritize work and provide day-to-day-work leadership and mentorship to team
• Lead or contribute to reviews including analysis and trending of findings, proposed recommendations for change to impact future quality, test development and reporting on results
• Provide guidance and subject matter expertise to immediate team and functional are
• Coach lower level analysts on quality assurance, department operations, procedures and policies

Required Qualifications:

• 6+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Loan Aging This role will work in a fast-paced, customer facing, and client support based loan environment. This is a highly clerical role where they will be working in the warehouse loan system, primarily doing account monitoring, while also working directly with the clients.

• Will be working with internal & external clients with ongoing systematic updates related to aged loan portfolio monitoring. 
• Duties include ensuring clients are notified of any curtailments due as well as follow up with treasury partners to ensure curtailments were completed within SLA.
• Must be familiar with GSE guidelines, wholesale and residential retail processes (commercial experience also considered) 
• Strong Excel skills are required (Vlookup, data validation and review).
• Must work well in a team environment and have excellent communication skills. 
• Prefunding Loan Review 
• This role will work in a fast-paced, customer facing and client support based loan environment. This is a highly clerical role where they will be working in the warehouse loan system, primarily reviewing loans for eligibility to the warehouse line, while also working directly with the clients.
• Will be working with internal & external clients with ongoing systematic review of loan eligibility. 
• Duties include prefunding loan review, client communication for loans that are ineligible for the facility.
• Must be familiar with mortgage documentation including but not limited to: Automated Underwriting Feedback, 1008, Investor Locks, Notes, Deeds of Trust, Allonges, Endorsements and Riders.
• Must be familiar with the lifecycle of a residential mortgage loans funding to settlement. 
• Must be familiar with GSE guidelines, wholesale and residential retail processes (commercial experience also considered) 
• Must work well in a team environment and have excellent communication skills. 

Qualifications:

• 2-5 years of experience in the qualifications listed below:
• Must have an extensive customer facing mortgage background (open to both experienced commercial and mortgage lending folks)
• They will be assisting with new and existing account setup. Must have experience with customer facing roles, preferably someone that has a background in client support (mortgage).
• Advanced Excel skills (Vlookup, data validation, review, and verification)
• Experience with Microsoft Suite tools.
• Must be willing to show initiative, ask good questions, and work efficiently.
• Must exhibit a strong attention to detail.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.