Lead Project Manager-Remote

Who We Are:

Cimpress Technology develops cutting-edge, best-in-world software that our mass customization businesses use to create personalized products for over 17 million global customers. Our Mass Customization Platform consists of modular, multi-tenant services. Our businesses can choose the solutions that work for them, or assemble any custom combination they need. This makes it easier and faster to do things like introduce new products, reach customers and track orders. Just last year, Cimpress generated over $3B in revenue through customized print products, signage, apparel, packaging and more.

About the Role:

This role is responsible for managing and optimising product experiences across with a strong emphasis on project management and data analytics. You will oversee the analysis and reporting and performance insights, focusing on overall site metrics, site search, navigation, product recommendations and ad hoc reports as needed. You will collaborate with cross-functional teams to deliver a variety of product initiatives and projects, including NPIs, aiming to enhance customer satisfaction and improve product experience.

What You Will Do:

• Managing, coordinating and facilitating a range of product initiatives, projects and experiences for our website to increase overall customer satisfaction, engagement and site conversion, within an agile framework collaborating closely with local and central teams to bring that vision to life.
• Working with the BoxUp Leadership team and Technology Leader to identify and implement continuous improvements for the product CX.
• Ownership, maintenance and management of the JIRA boards.
• Creating the backlog for projects and getting it prioritised.
• Facilitate discovery and requirement refinement sessions to identify themes and document requirements in JIRA and Confluence. Including writing user stories and acceptance criteria.
• Facilitate in sprint planning and the creation of sprint backlog, as well as supporting the team to deliver on the sprint goals by managing key projects and removing obstacles.
• Support with the UAT and QA processes for product CX site enhancements.
• Develop and maintain collaborative relationships with all stakeholders (local, global and cross-functional) while bringing your strong technical knowledge to ensure the successful delivery of projects and delivering exceptional experiences.
• Support the CX team throughout the entire NPI product launch and optimization process, starting from the development of creative briefs and extending to CMS implementation and execution when required.
• Develop processes to ensure projects meet defined quality specifications.
• Integrate data, research and market analysis into requirements to recommend and deliver best-practice product CX.
• Facilitate and support the team to deliver the best outcomes.
• Data Analysis and Reporting: Collect and analyse data on site performance, including overall site metrics, site search, navigation, and product recommendations. Provide ad hoc reports, as well as weekly, monthly, and quarterly summaries, to support informed decision-making and strategy development.

You will also be:

• Required to work-on and deliver multiple projects concurrently.
• Responsible for the optimisation of our Internal Site Search Functionality and Product Recommendations.
• A key stakeholder in projects related to NPI and product optimisations. You will be required to provide feedback and support UAT/QA requirements, as well as ensure a seamless implementation of new features, including reporting.
• Available to assist in Campaign MX Support and any other project identified should it be required.

Reporting and Analytics

• Own the weekly, monthly and quarterly reporting insights to support internal meetings.
• Provide timely reports to the product team for the purposes of evaluating performance and driving actionable insights and optimisations.
• Extract, manipulate and translate data into reports/insights.
• Provide insights that help inform strategy to increase customer engagement and conversion metrics.

Troubleshooting

• First point of contact for daily triage and resolution of technical site issues.

Qualifications:

• 9- 13 years experience in a technical project management role.
• Proven experience in coordinating and managing projects.
• Proven experience in delivering projects in the required space
• Track record of working with clients and internal stakeholders at all levels.
• Experience in technical and analytics specifically SQL , Looker and ability to run reports on snowflake, Looker data infrastructure including analytics on Jira.
• Experience working in a fast-paced, agile
• eCommerce environment is a plus.
• Strong influencing, collaboration and stakeholder management skills.
• Relevant tertiary qualification in related fields.

Why You'll Love Working Here:

Being at Cimpress means that you dont see work as just a building, a desk or a manufacturing floor. You see it as a chance to take a step forward in your career journey and your life. We strive to give you everything you need to learn, grow, and succeed. Through innovation, collaboration, and perpetual exposure to whats next, were always pushing boundaries and broadening our horizons. We embrace the chance to operate outside of our comfort zone to discover what were capable of. Some might call that a challenge; we just call it another great day at work.

Equal Opportunity Employer:

Cimpress, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.

We're Remote-First:

In 2020, Cimpress adopted a Remote-First operating model and culture. We heard from our team members that having the freedom, autonomy and trust in each other to work from home and, the ability to operate when they are most productive, empowers them to be their best. Vista also provides collaboration spaces for team members to work physically together when it's safe to do so and when in-person collaboration will deliver the best results. Currently we are enabled to hire remote team members in over 30 US States as well as several countries in Europe, including Spain, Germany, UK, Czech Republic, the Netherlands and Switzerland.