Lead Product Analyst [T500-24419]

About Delta Tech Hub:

Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.

Key Responsibilities:

Business Requirements Refinement and Analysis:

• Expand upon Business Requirements and Features for NDC API platform capabilities to provide relevant acceptance criteria, functional requirement considerations, and clarified scope boundaries
• Assist Technical Product Managers in understanding of NDC common practices or guidance for new capabilities based on research in OA implementations or IATA documentation
• Assist Technical Product Managers in documentation of NDC API elements needed in requests and responses to achieve the outcomes outlined in the Business Features

User Acceptance Testing:

• Assist Technical Product Managers in developing effective and efficient sets of User Acceptance Test cases for NDC Channel Business Features
• Identify tools, practices, or approaches that can improve efficiency and accuracy of User Acceptance Testing and Test Reporting
• Assisting Technical Product Managers in UAT execution and reporting

Minimum Qualifications:

• Bachelors Degree in Business, Computer Information Systems or related field
• 7+ years in relevant role, such as Product Owner, Technical Product Manager, Business Analyst
• 4+ years experience in relevant role in a B2B API product or GUI with direct B2B API Product dependencies
• 3+ years experience with Air-focused Travel Software
• 3+ years experience using Agile-influenced requirements management such as use of User Stories, Features, Epics

Behavioral Competencies:

• Lead initiatives with high accountability, create a collaborative environment with a solution-based approach.
• Serve as a trusted advisor and mentor for the team offering technical advice.
• Ability to communicate with precision, engaging team and stakeholders to build trust and reliable working relationships across cross-functional teams and geographies enabling organizational alignment.
• Ability to set priorities with the team by understanding interdependence, inspiring team members with consistent focus, quality output, and timelines.
• Constantly keep oneself updated on current technology & trends to drive innovative decisions through piloting forward-thinking approaches to complex problems in ones own area of work.
• Inquisitive to understand customer priorities and business challenges while creating value for technical solutions.

Preferred Qualifications:

• Experience in Airline or Travel Aggregator that has implemented NDC
• Comfortable using Postman, SOAP UI, or similar API consumption tools
• Understanding of XML and XML Schema concepts as well as XML manipulation using XPath

Why join?

• Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.
• Deepen your knowledge by taking part in multifaceted learning and development programs exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.
• Collaborate with research, innovation and IP co-development partners.
• Immerse yourself in an employee-centric culture.
• Develop deep and broad intuition for business on airline operations while retaining focus on innovative technology driven solutions.
• Avail a full range of benefits that support you and your family: Insurance, Commute, Meals, and Special Travel opportunities.