Lead Platform Administrator
Dentsu
5 - 10 years
Bengaluru
Posted: 1/16/2025
Job Description
Job Description:
Key responsibilities:
- Responsible for leading a team, administrating the Salesforce implementation to support a global user base
- Offer L2 support for the Salesforce platform. Guide junior platform administrators
- Support user queries and Training about new functionalities launched every month by development team.
- Support all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing settings.
- Manage the data migrations and data loading request for Salesforce.
- Support of the Salesforce integration with other applications and downstream systems
- Troubleshoot and resolve user issues in a timely manner and manage projects following agile best practices for application development.
- Execute salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, dashboards, and reports.
- Stay up to date with new Salesforce releases and evaluate new features for implementation.
- Identify unused or underutilized platform features and work product owner to get it prioritized in product backlog.
- Establish best practices, maintaining documentation, and suggesting improvements - as the in-house expert, bring ideas on developments and new ways of working!
Skills and Experience -
- Salesforce experience with Sales Cloud | Lightning Force | Visual Force | Workflows | Process Builder | Flows | APEX (Write and Read) | SOAP and REST API | Application Integration |Salesforce DX
- Salesforce Administrator, Advanced Administrator, Salesforce App Builder and Salesforce Platform Developer 1 & SalesCloud certifications are a must.
- Must have 6 years of experience working as a Salesforce Administrator.
- Must have 3 years leading teams experience.
- Strong problem-solving skills, data and software applications
- High energy and passion for the job with a can-do attitude
- Ability to lead a team of platform administrators and work on own
- Must be a self-starter and willing to get stuck in
- Strong organizational skills and resourcefulness
- Proven ability to deliver on commitments
- Good knowledge of Software Development Lifecycle (Waterfall, Agile, Hybrid) and Devops processes
- Exposure to JIRA or Azure Devops
- Nice to have - Additional Salesforce certifications, e.g. Certified Salesforce Platform App Builder, Platform Developer II, JavaScript Developer I.
- Experience within a large, global organisation would be advantageous
Location:
BangaloreBrand:
BcoeTime Type:
Full timeContract Type:
PermanentAbout Company
Dentsu is a global advertising and digital marketing agency headquartered in Tokyo, Japan. It is part of the Dentsu Group Inc., one of the largest advertising and communications groups in the world. Dentsu specializes in providing integrated marketing solutions, including digital marketing, media planning, content creation, data analytics, public relations, and customer experience management. The company operates across numerous industries and markets, serving clients with innovative strategies to drive brand growth and engagement. With a strong focus on technology and creativity, Dentsu aims to deliver impactful, data-driven campaigns tailored to modern consumer behavior.
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