Lead – Organisation Development & Culture

Overview:

Comviva is seeking a dynamic and strategic leader to head the integrated domains of Organizational Development, Culture, and Recognition. This role is pivotal in driving a culture of continuous learning, performance excellence, and employee engagement aligned with business goals.

Key Responsibilities

Organizational Development & Change Management

• Lead the design and execution of OD frameworks that enable organizational agility, leadership effectiveness, and high-performance culture.
• Diagnose organizational effectiveness using structured OD tools, engagement insights, and people analytics to identify systemic improvement opportunities.
• Partner with HRBPs and business leaders to co-create transformation roadmaps that align structure, capabilities, and culture with business priorities.
• Develop and deploy change management strategies to enable smooth adoption of new processes, systems, and behaviours.
• Build organizational health dashboards and metrics to track OD impact and drive data-informed decisions.

Culture Transformation & Employee Experience

• Evolve and strengthen the organizational culture narrative by embedding values, leadership behaviors, and purpose into all people processes.
• Lead behavioural change and culture activation programs through storytelling, ambassador networks, and experiential interventions.
• Design positive reinforcement frameworksrecognition, nudges, and consequence managementto sustain desired behaviours.
• Institutionalize signature culture moments across employee lifecycle touchpoints to enhance belonging and engagement.

Learning Enablement & Capability Building

• Drive capability development as a strategic enabler of organizational and culture transformation.
• Conduct Learning Needs Analysis to identify leadership and behavioural skill gaps aligned with business goals.
• Oversee blended learning programs that strengthen managerial effectiveness, collaboration, and innovation mindset.
• Partner with IT to leverage technology for learning delivery, analytics, and automation.
• Promote a continuous learning culture through mentorship networks and internal knowledge-sharing platforms.

Recognition & Engagement

• Own and evolve the Appreciation & Recognition (R&R) strategy to reinforce cultural values and performance excellence.
• Simplify, digitize, and amplify recognition programs for greater reach, transparency, and impact.
• Monitor R&R effectiveness through data insights and ESAT correlation.

Execution Excellence & Governance

• Ensure operational rigor, governance, and compliance across OD, culture, and R&R initiatives.
• Manage AOP budgets and vendor partnerships with clear ROI and performance tracking.
• Maintain process documentation, audits, and SOPs for all OD and culture programs.

Stakeholder Partnership & Leadership Influence

• Build strong partnerships with senior leaders, HRBPs, and cross-functional teams to embed culture and OD priorities into business strategy.
• Coach leaders to role-model desired behaviours and sponsor culture and change initiatives.
• Mobilize and empower culture champions and change agents across the organization for sustained impact.

Skills & Competencies

• Expertise in OD frameworks, culture transformation, and change enablement
• Strong understanding of learning methodologies as a lever for behavioural and organizational change
• Data fluency with ability to design and interpret organizational health and capability dashboards
• Strategic thinking, stakeholder influence, and execution excellence
• Proficiency in HR technology, learning automation, and digital engagement tools
• Creative storytelling and systems thinking

Education & Experience

• MBA/MSc in Human Resources, Organizational Psychology, or related field
• 10+ years of HR experience with demonstrated success in OD, culture, or change management roles
• Proven record in leading organization-wide transformation or culture programs
• Exposure to capability development, leadership learning, or L&D strategy preferred
• Experience in high-growth or consulting environments advantageous