Lead Operations Representative-Payments

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

The role requires the candidate to process FX transactions (Inward and Outward remittances), different types of Tax Payments and INR payments (NEFT&RTGS) with good accuracy and speed to meet the defined TAT.

Responsibilities:

• Efficiently process Payment transactions.
• Ensure Processing as per TAT’s / Adherence to regulatory guidelines.
• Responsible for effectively processing of transactions under FX Inwards and Outwards.
• Effective and accurate processing of Tax payments in the government portals.
• Generate new ideas and contribute towards process improvement.

Skills:

• Graduate with minimum 2-3 years’ experience or MBA with 1-2 years’ experience in Banking Operations.
• Prior experience in Payments Domain (viz. FX Inward and Outward processing, Tax payments, INR payments etc.,)
• Should possess basic knowledge of Banking.
• Good customer service and interpersonal skills.
• Good verbal and written communication skills.
• Ability to manage volumes with accuracy.
• Preparation of Internal and customer related MIS as per the requirement.
• Regular interaction with Internal and External stakeholders, clients and peers across branches for job related activities.