Lead New Product Testing

Key Responsibilities:

·         Lead the testing of new products, services, and features to ensure optimal customer experience before launch.

·         Develop and implement comprehensive test plans, test cases, and acceptance testing strategies.

·         Identify, document, and track product issues, ensuring timely resolution in collaboration with cross-functional teams.

·         Work closely with product, engineering, and call center teams to ensure customer-centric testing approaches.

·         Flag Blockers, P0s for Roll outs

·         Conduct root cause analysis and recommend improvements for product quality and customer satisfaction.

·         Ensure testing is completed within the stipulated timelines without compromising quality.

·         Maintain detailed documentation of test results, defects, and feedback for continuous improvement.

·         Provide insights and recommendations to enhance the overall customer experience.

·         Stay updated with industry best practices and emerging trends in product testing and customer experience.