Lead Medical Services, Medanta Labs (Diagnostics Chain)

With over 16 years of Clinical Excellence, Medanta has built an institution anchored with highest standards of patient care. This trusted legacy, now goes beyond hospital-based care through Medanta Labs to strengthen accurate and clinically centric diagnostic services.

At Medanta Labs, diagnostics is viewed as an important foundation for effective and preventive care. Medanta Labs is driven by the belief that early and accurate diagnosis enables timely medical intervention and better health outcomes.

We are looking for a Lead - Medical Services, Medanta Labs (Diagnostics Chain) who will be responsible for ensuring technical excellence, process standardization, and quality assurance across growing network of our small to mid-scale laboratories in multiple states.

Key Responsibilities

1. Technical Oversight & Problem Solving

• Provide expert guidance and support to operational teams, technical staff, and reporting pathologists across all labs in the diagnostics chain
• Troubleshoot and resolve complex technical issues related to sample processing, equipment, methodology, and reporting
• Ensure accuracy, reliability, and timeliness of test results

2. Expansion & Growth Support

• Support setup of new laboratories in new cities, ensuring technical infrastructure, SOPs, and quality systems are implemented from the start
• Evaluate feasibility of new test menus, advanced technologies, and automation to meet growing demands
• Train and mentor technical staff in newly established labs
• For the business development team, technical support is essential (as a speaker) during CMEs, round table meetings, and other business-level activities where expert knowledge is required

3. Quality Assurance & Compliance

• Ensure strict adherence to NABL guidelines and other statutory requirements
• Conduct regular internal audits, quality control checks, and inter-laboratory comparisons
• Implement risk mitigation strategies related to test reliability, biosafety, and data integrity

4. Process Improvements & Risk Management

• Continuously review workflows and introduce process improvements to enhance efficiency and reduce turnaround times
• Mitigate operational and technical risks, ensuring business continuity and regulatory compliance
• Standardize laboratory practices across locations to achieve uniformity and excellence.

5. Leadership & Collaboration

• Collaborate closely with pathologists, operations heads, and quality teams to align business and technical objectives.
• Lead technical training programs for laboratory staff to enhance skills and performance.
• Act as the technical spokesperson for the organization in audits, inspections, and professional forums

Qualifications & Experience

• Education: MD in Pathology (mandatory)
• Experience: 10+ years of progressive experience in pathology and laboratory management, preferably in a retail or multi-location diagnostic chain
• Strong knowledge of pathology practices, quality management systems, and regulatory standards (NABL/ISO)
• Experience in handling multi-site laboratory operations will be an advantage

Skills & Attributes

• Strong technical acumen and problem-solving abilities.
• Ability to design and implement process improvements at scale.
• Excellent leadership, mentoring, and team management skills.
• Effective communicator with cross-functional collaboration capability.
• Strategic mindset with operational execution focus.