Lead Infrastructure Engineer - NICE NTR-X, Calabrio, ASC, Ring Central, or Verint
JP Morgan
5 - 10 years
Bengaluru
Posted: 16/07/2025
Job Description
We are seeking a hands-on Vice President of Infrastructure Engineering to lead and grow a team, high-impact engineering team focused on capture platforms. The ideal candidate will bring deep technical expertise in NICE NTR-X, Calabrio, ASC, Ring Central or Verint, and a strong background in infrastructure engineering, voice capture, QM and regulatory compliance.
Job responsibilities
- Serve as the technical lead and SME for NICE NTR-X deployment, configuration, and support.
- Lead a team of platform engineers, setting priorities, providing mentorship, and driving delivery.
- Partner with product, compliance, and architecture teams to ensure regulatory and operational requirements are met.
- Define and implement best practices for voice capture, data retention, failover, and resiliency using NICE NTR-X.
- Collaborate with vendors (including NICE) to troubleshoot issues, influence roadmaps, and optimize platform usage.
- Own the platform lifecycle—from proof of concept, to certification, deployment, upgrades, and sunsetting.
- Oversee observability, monitoring, and platform health, ensuring reliable capture and export of recordings.
- Drive automation and platform efficiency, reducing manual tasks and operational risk.
- Work closely with compliance and architecture leaders on innovative recording strategies.
Required qualifications, capabilities, and skills
- Formal training or certification on infrastructure disciplines and 5+ years applied experience
- Hands on experience in platform engineering or infrastructure roles, with at least 3 years in a leadership position.
- Proven, hands-on experience with NICE NTR-X, Calabrio, ASC, Ring Central or Verint, including setup, support, and customization.
- Strong understanding of VoIP protocols (SIP, RTP), API’s, telephony systems, and call capture workflows.
- Experience in regulatory or compliance-driven environments, especially in the financial services industry.
- Deep knowledge of resiliency patterns, high availability, and scalable system design.
- Comfortable working across Linux environments, with scripting (e.g., Python, Bash), APIs, and automation tools.
- Excellent communication and stakeholder management skills.
- Experience integrating NICE NTR-X, Calabrio, ASC, Ring Central or Verint with platforms like MS Teams, Unigy, Cisco, or Zoom.
- Familiarity with cloud-based recording solutions or hybrid architectures.
- Background in DevOps practices, containerization (Docker/Kubernetes), and CI/CD pipelines.
- Prior experience managing vendor relationships or leading platform certifications.
About Company
JP Morgan Chase & Co. is one of the world's largest and most prestigious financial institutions, headquartered in New York City. It operates in over 100 countries, providing a wide range of financial services including investment banking, asset management, commercial banking, and wealth management.The company serves corporations, governments, institutions, and individual clients, offering expertise in areas such as mergers and acquisitions (M&A), securities trading, and credit management. Known for its global reach and financial strength, JP Morgan is a leader in innovation and sustainability within the banking industry.
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