Lead Engineer - Collaboration

Job Description:

Position Summary

As a Lead Collaboration Engineer at Guardian Life Insurance, you will be responsible for designing, building, testing, deploying, and supporting Microsoft 365 collaboration capabilities for 16,000 users globally.

You are

• Excellent problem solver
• Strong collaborator with team members and other teams
• Strong communicator, documenter, and presenter
• Strong project ownership and execution skills, ensuring timely and quality delivery.
• Continuous self-learner, subject matter expert for Microsoft 365

You have

• Bachelor’s degree in computer science, Information Technology, or significant relevant experience
• 5+ years of experience, preferably in a large financial services enterprise
• Expert-level experience with Microsoft 365: Administration, Outlook/Exchange Online/Exchange Server, Teams, SharePoint Online/OneDrive, Power Automate, Viva Engage (Yammer), Stream, PowerShell scripting, advanced troubleshooting diagnostics, Copilot, Word, Excel, PowerPoint, OneNote, Visio, Project, Whiteboard, To Do, Planner, Lists, Viva Insights, Power Apps, Loop, Azure.
• Intermediate-level experience with Proofpoint E-mail Protection or a similar e-mail security service – Administration, Routing, Allow/Block List, Encryption, DLP, Send Securely, Secure Portal, SPF/DKIM/DMARC, delivery troubleshooting, incident response.
• Knowledge of other complimentary collaboration applications are desired: Zoom, BitTitan MigrationWiz, or ShareGate.
• Strong knowledge of IT Service Management and ITIL, preferably using Service Now – Incidents, Tasks, Problems, Knowledge, CMDB, Reporting, Dashboards.  Proven ability to manage support and request tickets within SLAs, and drive Microsoft support cases to closure.
• Knowledge of Project Management using waterfall and agile frameworks.  Proven ability to complete projects reliably and with quality.
• Knowledge of Networking and Security - DNS, Active Directory, Entra ID (Azure AD) including conditional access policies, certificates, firewalls, proxies, cloud access security brokers (CASB), single sign on (SSO), multi-factor authentication (MFA), data loss prevention (DLP) and identity and access management (IAM).
• Knowledge of Endpoints, Servers, and Cloud – Devices, operating systems, browsers, Intune, System Center, Nexthink, Amazon AWS, Azure.
• Microsoft certifications are desired, preferably MS-900, MS-700, MS-721, MS-102

You will

• Deliver excellent support for Collaboration capabilities to achieve service level agreements.  Participation in the team on-call support rotation is required.
• Design, build, test, and deploy new Collaboration capabilities to achieve strategic goals and key deliverables reliably and with quality.  Current goals are focused on Copilot, and Service Improvements.

Reporting Relationships

As our Collaboration Engineer, you will administratively report to our Delivery Manager/ Head of IT who reports to our Head of Infrastructure IT; and functionally to the Head of Collaboration Technology.

Location:

This position can be based in any of the following locations:

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday